Tracfone Wireless Inc. was founded by David Topp and F.J. Pollak in 1996. It was established as a prepaid mobile phone company. When the company started, the services it offered were limited to its own branded devices. These devices were locked to the Tracfone SIM card. No other phone could access the Tracfone SIM card, as those devices were bound to other handsets. But, in the year 2013, the company extended its services to other handsets as well through their Bring Your Own Phone service. In this, they began selling SIM cards that could be inserted into non-Tracfone phones. The major turning point came when the company was bought by Verizon Wireless on September 14, 2020. Today, Tracfone is not only selling you network plans but also mobile phones. They offer smartphones of all price ranges. But if you are looking to buy a new handset and also finding another carrier then you can buy a deal from them, which would give you network plans with the handset you buy. Switching to Tracfone could bring to you several benefits such as there are no extra costs included, you get the option of keeping your own phone, there are no contracts, the company promises nationwide coverage, you get international calling and the option of auto-refill with which you could lower the bill. An interesting thing to note is that the website of Tracfone gives a list of phones which are Hearing Aid compatible. It also tells a few pointers on how the phones are compatible. It not only sells smartphones but basic phones are also sold. Now, if you buy any SIM or any service and face any issue then you can easily contact them through mail or their customer care number. But if you buy any device then chances are always there that the product you receive might turn out to be faulty. In that case, you should know the company’s return policy.
Return Policy of tracfone phone:
There are certain basic requirements which one needs to meet if he\she wishes to make a return any product:
– You must have purchased the phone from Tracfone’s official website, and the IMEI numbers must be validated.
– You must return the phone in like-new, functional condition, with all included components, including the device, battery, charger, and manual, in the original manufacturer’s packaging.
– There must be no liquid or physical damage on the phone.
– You must cover the expense of returning the phone to us, as well as submit a copy of your receipt.
– You must cover the expense of returning the phone to us, as well as submit a copy of your receipt.
The company strictly says that it doesn’t allow any returns or provide any refunds for any SIM Kits or Plans that one may have purchased.
Whether you are eligible for return depends on where you have brought the device. There are mainly two ways of buying:
– Purchases made in a store If you bought a Tracfone phone from a retailer or wireless dealer rather than Tracfone directly (by phone or online), your phone is subject to the return policy of that shop. Please contact the retailer where you initially made your purchase to see if your purchase is eligible for return. Tracfone does not accept returns of Tracfone phones purchased from a merchant or wireless dealer.
– Tracfone purchases made online. You get a time period of 30 days to file a return for your device from the date your device was delivered to you. If you want to return the product then you need to follow the instructions that came with your device.
Other important points regarding return policy:
– Your shipment may be rejected if something is missing or the equipment is not in like-new condition.
– A gadget that has been physically or chemically damaged cannot be returned, and no credit will be given.
– Ineligible devices will be returned to you at the address listed on the shipping label.
– You will not be charged any restocking, handling, or shipping fees for returning this product.
Now if you want to exchange your device for a more expensive device then you would have to pay the extra amount included. Also, you should note that if your device is eligible for a return then the processing and the crediting of your account could take up to 30 days. The delivery charges which you paid for returning or obtaining the phone would not be required in the refund.
What are non-contract plans?
These plans offer the same flexibility as other prepaid plans and some restrictions concerning data usage but the twist is that in non-contract plans one doesn’t worry about the fixed amount of bill which is to be paid each month.
To conclude, remember only thirty days of a period is given to you to file a return if you receive a damaged or faulty product.
