The Turo cancellation policy states the procedure of cancelling a rental, the terms associated and what happens after cancelling a Turo rental using the website or the app. To know more about Turo cancellation, keep scrolling down this article.
The Turo Cancellation Policy
The Turo cancellation policy allows you to cancel a rental anytime. The policy is flexible and easy to follow. To cancel a rental, you can use the app and do it yourself.
However, if you find your car is dirty, not safe or smelly, you can call the Turo customer service team to air your grievances. If this happens, you shouldn’t cancel the ride.
What Happens If You Cancel A Trip Outside The Free Period?
If you are a Turo guest and it happens, you book a trip, but before the trip begins, you decide to cancel, you can proceed to do so. However, Turo encourages the guests who wish to cancel a booked trip to message the host via Turo messages to notify them. Therefore you should message the host as soon as you can.
Once you have notified the host, visit the Turo website and process the cancellation yourself. You can use the Turo app to cancel. Turo issues a partial refund to a guest if they cancel a booked trip via the website or the app.
However, your cancellation shouldn’t fall within the free cancellation period to get the refund. If your cancelled trip is longer than two days, Turo will refund you the trip price and the trip fee, minus one day’s trip price and half of the delivery fee.
What Happens When A Turo Host Cancels A Trip?
If a Turo host cancels a guest’s trip or fails to show up for the trip within 30 minutes of the trip starting time, Turo gives the guest a refund. The funds sent to the guest will be available for use for a maximum of 24 hours after the time of cancellation. A guest can use the refunded money to rebook a trip.
After the 24 hours run out, Turo automatically issues a full refund to the guest. However, if you are a Turo guest and don’t wish to rebook a trip after cancellation, or you can’t wait 24 hours to get a refund from Turo, follow the cancellation instructions to request cancellation.
Can Turo Cancel Your Trip?
Yes, sometimes the Turo’s trust safety and the department may choose to cancel your trip as a guest. When this happens, you will receive a refund from Turo, and the team will also reach out to you. In addition, the same will happen to a Turo host. Turo will reach out to the host and send them a full refund.
Does Turo Charge You Extra Fee For Cancelling A Trip?
No, Turo does not charge extra fees for cancelling a trip. If you book a trip with Turo, you must pay the trip cost in advance. However, if by chance you decide to cancel the trip, the cancellation fees automatically come from the price you’ve paid for your trip.
Moreover, if you miss the free cancellation window, you will have to pay half a day or a full day’s trip cost as the cancellation fee.
When Does Turo Waive Cancellation Fees?
Turo waives cancellation fees only when you rebook a trip within 24 hours after the cancellation but with the same host. Therefore if you rebook your trip with the same host, you are not liable for cancellation fees. It is easy to rebook a trip with the same host if you already have funds in your account. Besides, cancellation funds are usually left in the app if you rebook a trip within 24 hours.
How To Cancel A Trip Using The Turo App
To cancel your trip, follow these basic steps:
Click the Turo tab on your Turo app to see the trip you’ve booked. Select the trip you want to cancel. Provide a reason for trip cancellation. The trip will be marked cancelled, but you’ll still see it on your tab.
Conclusion
Turo cancellation is for both the guests and the hosts. As a Turo guest, you can choose to cancel your booked trip and rebook your trip after cancellation. Turo will refund you for the cancelled trip. As a host, the same case applies. If Turo cancels your trip, they contact you and send you a fall refund after cancellation. You can quickly process your trip cancellation through the Turo website or app.
Will I get a refund for cancelling my Turo trip?
Yes, you will get a refund. After cancellation of your trip, you can choose to wait for 24 hours to get a refund or initiate a refund immediately after cancellation.
Will I be charged extra fees for cancelling a trip?
No, Turo will not charge you extra cancellation fees. The trip price you paid will be used to pay the cancellation fees.
