The Urban planet return policy states that their customers can return their product with which they are not satisfied, can return it within 30-days from the date of their order.
Return/Refund policy:
The Urban return policy provides you with the return, exchange, and refund-in-store services that are valid within 30-days from the date of its order. The items that you wish to return to the should urban planet be unwashed, unused, undamaged, along with the company’s tag.
How to return through Mail:
Urban planet return policy provides you to return their item through the mail. So, the question is How do I return the item through the mail. Follow these steps:
You must attach a return form that you receive in the bag when you receive the parcel. If by any chance you have lost the form, then you can go to the website and take out the print blank copy of the return form, and attach it. Fill out all the necessary details about the order like the order number, SKU number, and return code o the item you wish to return to the company urban planet. Pack your product securely and attach a return form and invoice in the box. If it’s possible, try to pack your product in the original packing. Once you complete this process. Go to a mail carrier near you and send it to the store’s address given on the website. It’s more convincing if you choose the carrier of the returned product that is trackable. Make sure that the package you are returning to their store will be reached at their warehouse.
Note: Return shipping is non-refundable
When the return has been received by the company’s warehouse, the customer will receive an email by the company of “Notice of refund”. That’s the copy of the refund of the customer’s record. Refund will be processed back onto the original price and method of the product that has been bought by the customer. The process of returning the product can take up to 5-7 business days to be received. The price of the original shipping of the product is non-refundable. Online returns are valid for a refund.
For exchange, the doesn’t urban planet accept exchange through the mail. You can visit our store for exchanging the product. The customer can visit any of these stores: the Urban planet, Urban behaviour, Siren, Stitches, or Urban kids near you to exchange.
Return/Exchange in store:
To return your merchandise to any Urban planet, Urban behaviour, Siren, Stitches, or Urban kids near you, you must attach the company’s tag along with the product you are bringing in the store for an exchange or return with an order invoice. All the orders received by the customers are printed shipped recorded by the company on the shipping label. When the return is accepted by the company, a refund will be processed through the original method of the purchase of the customer’s product.
Note for the customers that use PayPal, Apple pay, Virtual visa: All the customer that uses PayPal, Apple PAY, Virtual visa their refund or exchange in-store will be returned to the product’s card which the customer can use in-store or online. The refund will only be provided to the uses PayPal, Apple PAY, Virtual visa if it is returned through the mail.
What to do if you receive any Damaged product:
If you have received any damaged or broken product, reach out to the urban planet ’s customer support team at cs@urban-planet.com and attach a photo of your product and the product will exchange.
RETURN OR EXCHANGE ON THE ITEM ON FINAL OR PROMOTION:
All the products including gift swimwear, jewellery, facial mask, and bodysuits cannot be returned or exchanged online or in the store as they are in the final sale Items that come under final sale at 70-80% discount or underbuy 1 get 1 free promotion cannot be returned or changed. All the products that are the promotion of buy 1 get 1 free or buy 2 get 1 free can only be exchanged in the store. Only if the item under this promotion can be fully refunded, when the product is returned by mail or in the store.
Conclusion:
Urban planet provides uniqueness in size and style to their customers. Their return policy is quite clear and helps their customers to return the item with different methods available.
